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How to Suspend a Request

Sometimes you don't want Simvia to keep chasing a supplier for a document — for example, if the requirement no longer applies, or you need to pause things for a while. You can suspend a requirement at any time by clicking Suspend in the request. Here's how.

Before you start

Suspending a requirement stops all reminders and request emails for that supplier and document. Once suspended, no new requests will be created for that requirement — temporarily or permanently, depending on what you choose.

Good to know: if a requirement rule is updated while a requirement isn't yet fulfilled, the supplier may still receive a new automatic document request. This happens once the rule becomes active or is reactivated, regardless of the suspension.

Steps

There are three ways to suspend a requirement — use whichever fits how you're already working.

Option 1: Via Outgoing Requests

  1. Go to Outgoing Requests and search for the supplier's name.
  2. Click on the relevant open request.
  3. A new window opens showing the requirement details. Scroll down — below the list of certificates on the left, you'll find the Suspend option.



Option 2: Via Organisation Details

  1. Go to the organisation.
  2. Open the Requirements tab.
  3. Select the relevant document.
  4. You'll find the option to Suspend the requirement here as well.

Option 3: Via All Requirements

  1. Go to Requirements → All Requirements.
  2. Filter by supplier name, and add a filter for the required document type. Only the missing documents will be shown.
  3. Select the document and set it to Suspend.

Temporary or permanent suspension

When you suspend a requirement, you choose how long it should stay that way:

  • Temporary suspension — the request automatically reactivates on the date you select.
  • Permanent suspension — no future requests will be created for that requirement, until you manually reactivate it.
Good to know
  • Suspended requirements don't send reminders while suspended.
  • If you deactivate a rule, any suspended requirements stay in place — deactivation only affects future requests.
  • Suspended requirements don't automatically carry over to a new rule. You'll need to check and handle them manually if a rule changes.