---
title: Understanding Requests
description: Learn how to manage outgoing and incoming document requests, track request statuses, and review supplier document submissions.
---
[Skip to content](https://helpcenter.simvia.com/knowledge-base/understanding-requests#main-content)
English
Show submenu for translations
[](https://helpcenter.simvia.com/knowledge-base?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
This is a search field with an auto-suggest feature attached.
- There are no suggestions because the search field is empty.
1. [Help Center](https://helpcenter.simvia.com/knowledge-base?hsLang=en)
2. [Supply Chain Approval (SCA)](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en)
3. [Requests](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#requests)
# Understanding Requests
The **Requests** section allows you to manage document requests sent to suppliers and respond to requests sent to you.
Requests help ensure that required documents are collected, reviewed, and stored in a structured way.
#### Outgoing requests
The **Outgoing requests** page shows all document requests you have sent to suppliers.
The overview displays:
- The document provider
- The organisation the request applies to
- The due date
- The current status
You can customise this overview using **Filters** and **Columns**.
### Request statuses
Each request has a status that shows its progress.
#### Sent
The request has been sent, but the supplier has not opened it yet.
Available actions:
- Resend request email
- Extend due date
- Cancel request
No action is required unless the request remains pending for too long.
#### In progress
The supplier has opened the request and may have started uploading documents.
Available actions:
- Resend request email
- Extend due date
- Cancel request
Wait for the supplier to complete the request.
#### Ready to review
The supplier has uploaded documents and they require your review.
You must:
- Open the request
- Review each document
- Accept or reject the documents
If documents are incorrect or incomplete, you can:
- **Ask for update** and include a message explaining what is missing
- **Set to done**, which automatically generates a new request the next day for missing or rejected documents
####  Done
All documents have been reviewed and accepted.
The request is completed and no further action is required.
#### Overdue
The due date has passed and no documents were uploaded.
Requests in this status do **not** trigger reminder emails to avoid sending repeated notifications.
You can:
- **Cancel the request** (a new request will be generated after 00:00 if documents are still missing)
- **Extend the due date** (the supplier will receive a notification)
It is recommended to review why there was no progress. Possible reasons include:
- The email address is incorrect
- The supplier is no longer active
- Documents were already received outside the platform
#### Cancelled
You have cancelled the request before it was completed.
After 00:00, the system checks document availability again. If documents are still missing, a new request will be generated automatically.
---
#### Incoming requests
The **Incoming requests** page shows document requests that other organisations have sent to you.
The overview displays:
- Who is requesting documents
- Which organisation the request concerns
- Which documents are required
- The due date
- The status
To respond to a request:
1. Click the request title
2. Upload the requested documents
3. Submit the request
Incoming requests follow the same status logic as outgoing requests.
---
#### Best practices for managing requests
To keep your account organised:
- Check outgoing requests regularly
- Review **Ready to review** requests promptly
- Address **Overdue** requests instead of leaving them open
- Keep supplier contact information up to date
- Archive or block inactive suppliers
Managing requests consistently helps keep your dashboard clear and prevents unnecessary reminders.
- [Getting Started](https://helpcenter.simvia.com/knowledge-base/getting-started?hsLang=en#main-content)
- [About Simvia](https://helpcenter.simvia.com/knowledge-base/getting-started?hsLang=en#about-simvia)
- [Navigating the Platform](https://helpcenter.simvia.com/knowledge-base/getting-started?hsLang=en#navigating-the-platform)
- [Account & Access](https://helpcenter.simvia.com/knowledge-base/getting-started?hsLang=en#account-access)
- [Supply Chain Approval (SCA)](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#main-content)
- [Dashboard](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#dashboard)
- [Compliance Overview](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#compliance-overview)
- [Organisations](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#organisations)
- [Products](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#products)
- [Requests](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#requests)
- [Documents](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#documents)
- [Requirements](https://helpcenter.simvia.com/knowledge-base/supply-chain-approval-sca?hsLang=en#requirements)
- [PPWR](https://helpcenter.simvia.com/knowledge-base/ppwr?hsLang=en)
- [Sustainability Risk Assessment (SRA)](https://helpcenter.simvia.com/knowledge-base/sustainability-risk-assessment-sra?hsLang=en)
- [Connections](https://helpcenter.simvia.com/knowledge-base/connections?hsLang=en#main-content)
- [Certification Databases](https://helpcenter.simvia.com/knowledge-base/connections?hsLang=en#certification-databases)
- [Laboratory Integrations](https://helpcenter.simvia.com/knowledge-base/connections?hsLang=en#laboratory-integrations)
- [Updates](https://helpcenter.simvia.com/knowledge-base/updates?hsLang=en#main-content)
- [Release Notes 2026](https://helpcenter.simvia.com/knowledge-base/updates?hsLang=en#release-notes-2026)
- [Release Notes 2025](https://helpcenter.simvia.com/knowledge-base/updates?hsLang=en#release-notes-2025)
[](https://www.simvia.com/)
Copyright © 2026, Simvia